At Diademluxe, operated by Sweetspark Solution Private Limited, we are committed to providing a seamless and dependable shopping experience.
In this policy, the terms “we,” “our,” and “us” indicate Sweetspark Solution Private Limited, while “you,” “your,” and “user” represent our valued shoppers. We focus on prompt order handling and safe delivery of every purchase made on our platform. By placing an order, you accept the terms specified in this Shipping and Delivery Policy.
We currently deliver to all eligible pin codes across India. At present, international shipping services are not offered.
Orders are usually prepared within 1–2 working days (excluding weekends and national holidays) after the order is placed and confirmed.
Once processed, a confirmation email with complete order and tracking details will be sent to you.
The standard delivery window is 3–8 working days, ensuring that your selected products reach you without unnecessary delays.
If a delivery attempt is unsuccessful due to an incorrect address, absence of the recipient, or refusal of the package, the parcel will be sent back to our warehouse.
In such circumstances, customers can request a fresh shipment of their order.
If your package arrives damaged, kindly reach out to our support team within 48 hours of receiving it and provide photographic evidence of the concern.
For orders lost during transit, we will arrange a replacement or process a refund after confirmation with our courier partner.
For any queries regarding shipping or delivery, please write to us at:
sweetsparksolutionpvtltd@gmail.com
We appreciate your trust in Diademluxe and remain devoted to ensuring your orders are delivered safely and on schedule.
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