At Diademluxe, operated by Sweetspark Solution Private Limited, we are committed to providing a reliable and effortless shopping experience.
In this policy, the words “we,” “our,” and “us” denote Sweetspark Solution Private Limited, while “you,” “your,” and “user” signify our valued customers. By making a purchase through our platform, you accept and agree to the terms explained below regarding returns and refunds. This policy is designed to make the process simple and stress-free.
To be considered for a return, items must be unused, unworn, and in their original condition with all tags, labels, and packaging intact. Please ensure that each tag, label, and box is returned in the same state as delivered. Products that have been worn, washed, or altered in any form will not qualify for a return.
A return request must be submitted within 48 hours of receiving the order by contacting our support team. Items that do not satisfy these criteria will be declined for return.
Step 1: Submit a Request
Send an email with your Order ID and reason for return to sweetsparksolutionpvtltd@gmail.com.
Step 2: Provide Supporting Evidence
If the product is damaged, defective, or incorrect, attach clear images showing the concern for faster resolution.
Step 3: Follow the Provided Instructions
Once your request has been verified, our team will share the complete return procedure with you.
Kindly note, we hold the right to reject returns that fail to comply with the outlined guidelines.
After receiving the returned item, our quality team will review it to ensure it meets our return standards. You will then be informed about the approval or denial of your refund.
If your return is approved, the refund will be credited to your original payment method within 5–7 business days, along with a confirmation email.
If the returned product only partially meets our return requirements (such as minor usage signs or missing packaging), a partial refund may be issued at our discretion.
If you receive an item that is defective, damaged, or different from what you ordered, you must raise a return request within 48 hours of receiving the order.
Attach clear photos or videos of the defect or issue in your email so we can resolve the matter quickly.
For any questions or support regarding returns and refunds, please connect with our customer care team at:
sweetsparksolutionpvtltd@gmail.com
We appreciate your trust in Diademluxe and remain dedicated to ensuring your shopping experience is always fulfilling.
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