At Diademluxe, managed by Sweetspark Solution Private Limited, our priority is to provide you with a hassle-free and enjoyable shopping journey.
In this policy, the words “we,” “our,” and “us” refer to Sweetspark Solution Private Limited, while “you,” “your,” and “user” indicate our valued customers. We understand that preferences may change, and you might need to cancel an order. The details below outline our cancellation procedure.
You may cancel your order within 24 hours of placing it or before the order has been shipped, whichever happens earlier. To proceed with cancellation, please contact our customer support team through email.
If your request meets the eligibility requirements, a full refund will be processed back to your original payment mode within 5–7 business days.
After your order has been dispatched, cancellations cannot be processed. However, once you receive the package, you may raise a return request as per our Return & Refund Policy.
Currently, we do not provide the option to change items, sizes, or delivery addresses once an order has been placed. If you wish to modify details, the existing order must first be canceled (if eligible), after which a new order can be placed.
For help with cancellations, kindly reach out to our customer care team at:
sweetsparksolutionpvtltd@gmail.com
We appreciate your cooperation and support. For any additional concerns, please do not hesitate to contact us.
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